Trading Posts and Cities Along the Silk Road

Customer Service at Sangria Company Essay - 863 Words

Customer Service at Sangria Company Introduction ============ Sangria Company is one of the country largest soft drink companies. Sangria with it is 10 manufacturing plants all over United States and more than 1,200 employees produce an average of 5,40,5000 cases of soft drink monthly. Sangria Company recognizes that customer satisfaction is the key to their long-term success. They monitor customer satisfaction and are interested in finding ways to improve that satisfaction. Unfortunately, they have identified problems in the current system that lead to inefficiencies and a less-than-optimal level of satisfaction. Fortunately, the company is willing to commit resources to†¦show more content†¦The phone system is currently set up with two lines: if the customer service representative is on one line, incoming calls are routed to voice mail where the customer can leave a message. The representative listens to the messages and returns calls as time permits. This is an inefficient system as the customer service representative has difficulty taking calls directly on busy days. Instead, the representative ends one call, listens to the next voice mail, returns that call, and so forth. Or, someone who is fortunately enough to reach the customer service representative directly may bump those who are waiting for a callback. As a result, some customers who become frustrated while waiting for the customer service representative to return their callr may call again and, reaching the representative directly, jump ahead in line. With a better phone system and one part time worker to help the customer service representative, the customer service representative can focus on serious complaints that involve off taste and illness and deal with them in timely manner more efficiently and effectively where many processes are involved starting from receivingShow MoreRelatedSwot Analysis Of Hilton1299 Words   |  6 Pageslunches and dinners, the fish private room provides a classy ambience for its customers gathering. Customers Service: The services provided by the Hilton to his customers should be satisfying and should make their client more attractive towards their services. Hilton provides a well educated and experienced staff which provides best out of best services to their customers. Technology: There is always a danger in companies aimlessly adopting the next big thing in technology, but Hilton doesn’tRead MoreMis 535 Course Project2470 Words   |  10 PagesImplementing Management Information System to Improving Profit, Efficiency and Customer Satisfaction for the Small Restaurant Business Banks,K and Bruce, R. Managerial Applications of Information Technology – IS535 (ON) DeVry University, Keller Graduate School of Management September 19, 2012 Table of Contents Page Abstract †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 3 Brief Company Background †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 3 Discussion of Business Problem †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. 4 High Level SolutionRead MoreMarketing Strategy by Pizza Hut3909 Words   |  16 Pagesrestaurant with the best delivery and franchise network thereby providing the best food and best value to the families. Pizza Hut as a company has always tried to target and satisfy various diverse customer categories in different countries depending upon various factors and situations. Pizza Hut in order to fulfill its marketing objective of maximizing customer satisfaction by providing high quality products, has believed in the following marketing strategy: â€Å"Think Global, Act Local† PizzaRead MoreHilton Hotel : An International Chain Service Hotel1849 Words   |  8 Pages HILTON HOTEL/INTRODUCTION ï ¿ ¼ Hilton Hotel is an international chain service hotel. The original company was founded by Conrad Hilton. In 1930, Conrad Hilton opened his first high-rise Hilton hotel in El Paso, Texas. As of 2010, there were over 530 Hilton branded hotels across the world in 78 countries. The Hilton Hotels brand remains one of the largest hotel brands in the world. The company places marketing mainly focus on both business travel and leisure travel in popular vacation destinationsRead MoreGallo Winery2463 Words   |  10 Pagesplant, and whether this company uses a lean production process or not. So how big of a company do you think E J Gallo Winery is in the wine business? Well let me give you some background information about Gallo Winery before we get into the core of their operations. E J Gallo Winery is a name that originated from the east coast. The company started in 1933, as a small winery on 11th st in Modesto, California. Now in 2013, the company is the largest winery company in the world. With a wideRead MoreBusiness Journalism in India26104 Words   |  105 PagesFinance Minister, (5) rest of the bureaucracy, RBI governor, Planning Commission, SEBI, Banking sector 3 The Budget preparation and presentation, factors influencing the annual budget, role of (5) subsidies and foreign exchange reserves 4 Companies, balance sheets, AGMs window dressing of balance sheets, the loopholes (the case of Satyam) (5) 5 Stock exchange, Sensex and its ups and downs, need for stricter monitoring, how to (5) cover Stock Exchanges, qualities of a good stock exchange

Taxation Rules of ITAA 97

Question: Define the Taxation for Rules of ITAA 97. Answer: Part 1: Capital Gain Tax According to the rules of ITAA 97, if an asset if acquired before 20 September 1985 the same shall be exempted from the taxation under capital gain sources. However, if there is any substantial change made in the asset that improves its valuation or quality then the same shall be taxable under the sources of capital gain (David et al. 2015). In the present situation, Fred purchased the holiday home on March 1987, which falls under the principles of capital gain section 104 ITAA 97. Taxation on capital gain arises when the price of disposing the asset is higher than the acquisition cost that is taxable as per the percentage specified in rules of ITAA 97, whereas the loss on capital asset can either be carried forward or can be set off (Cornish and Lock 2015). Taxable value of capital gain can be determined by using indexation method or discounting method whichever is appropriate as per the nature of the asset. In case of indexation method, the taxable value is measured by adjusting the acquisition cost with the factor of indexation if the asset is purchased before September 21, 1999. Accordingly, the taxable value on sale of asset is measured by deducting the ancillary costs on sales i.e. legal fees, commission or brokerage. Besides, cost of acquisition is to be adjusted by including the costs on stamp duties, legal fees or registration fees (Trel and Ko 2015). In case of holiday home acquired by Fred during the year 1987 and created a garage in 1990, hence the indexation factor is relevant to determine the taxation of acquisition cost. Moreover, Fred assignment of a builder in January 1990 for creation of garage would be incorporated in the cost of acquisition. Therefore, capital gain taxable value for the sale of holiday home by Fred is measured as under: Computation of capital gain during the current tax year 2016 using indexation method: Particulars Amount $ Amount $ Fair value consideration 800,000.00 Less: Expenses related to sale: Legal fees 1,100.00 Commission 9,900.00 (11,000.00) Net value of consideration 789,000.00 Less: Cost of acquisition: Purchase cost subject to indexation 149,668.87 (100000*67.8/45.3) Stamp duty 2,000.00 Legal fees 1,000.00 Cost of building a garage 20,000.00 (172,668.87 ) Capital gain 616,331.13 Table 1: Capital Gain using indexation method (Source: Created by author) In view of the ITAA 97 provisions for the purpose of capital gain deduction, individual taxpayer is eligible to claim deduction by discounting method. The assessees can use both the methods if the asset has been acquired for more than 12 months i.e. it has to be long- term assets (Allen and James 2015). Discounting method is entitles the individual to measure the taxable value of capital asset by applying the deduction at 50% on the net value of capital gain. As a result, the taxable value on sale of holiday home by Fred is computed as follows: Computation of capital gain during the current tax year 2016 using discounted method: Particulars Amount $ Amount $ Fair value consideration 800,000.00 Less: Expenses related to sale Legal fees 1,100.00 Commission 9,900.00 11,000.00 Net sale of consideration 789,000.00 Less: Cost of acquisition Purchase cost 100,000.00 Stamp duty 2,000.00 Legal fees 1,000.00 Cost of building a garage 20,000.00 123,000.00 Capital gain 666,000.00 Discount @50% 333,000.00 Net capital gain 333,000.00 Table 2: Capital Gain using discounting method (Source: Created by author) As the value of net capital gain in the discounted method is less than the value of capital gain computed in the indexation method, it is suggested to consider the discounted method for capital gain valuation. In case of capital loss set off as per the rulings under taxation system, it is adjusted with the value of capital gain as well as can be carried forward to the subsequent years (Campanale, Fugazza and Gomes 2015). It is given that Fred has net capital loss from the sale of securities valued to $10,000 during the last taxation year he is eligible to adjust such amount of loss from the sale of shares. Besides, the setoff for capital loss is eligible only if the shares were held for more than 12 months before its sale. In case the share were held for less than 12 months then it would be termed as short- term capital asset and loss on such sale shall not be adjusted with the long- term capital gain. Since, the nature of capital loss on shares is not mentioned in the case, it has b een assumed that the capital loss on shares was long- term. As a result, Fred is entitled to claim set off resulting in net capital gain amounted to ($333,000- $10,000) = $323,000. Provision of capital gain in ITAA97 provides exemption on certain assets, which involves residential house, collectibles and personal use assets. Further, collectibles include assets like paintings, drawings, jewelery, photographs, antiques coins and other movable assets (Chauton et al. 2015). It is stated that if the value of collectibles are less than $500 and the interest of collecting it by the individuals developed before December 1995 then the amount of gain from sale shall be exempted. In the present case, Fred incurred capital loss on sale of antique vase amounted to $10,000, which clarifies the value of vase was higher than $500 but the date of acquisition is not mentioned. Hence, capital gain or loss from the sale of antique vase shall not be exempted rather Fred would be entitled to claim set off from the capital profits raised from holiday home. Part 2: Fringe Benefit Tax (a) Fringe Benefit Tax Assessment Act (FBTAA) 1986, refers the fringe benefit as allowances or advantages either in cash or in kind provided by the employers to the employees in consideration of employment during the financial year. Certain allowances are taxable and certain allowances are exempted in the books of employers according to FBTAA 1986 and TR 97/17 of ITAA 97 rules (Bradley and Gephardt 2015). Section 58X, FBTAA 1986 states that the exempted benefits should be incurred for the purpose of employers work including the expenses on electronic gadgets, briefcase, software or protective clothes. To measure the fringe benefit taxable value higher gross- up rates and lower gross- up rates are applied in compliance with the requirements of section 136 in FBTAA 1986 (Radzi and Lewis 2015). TR97/17 provides that the fringe benefit taxable value is computed by applying higher gross- up rate for the employers who pays the charge of Goods and Service Tax (GST) on the expenses of benefits (Wanna 2015). Further, the employers are eligible to claim credit on GST paid on such benefits. Besides, lower gross- up rate is applied for the allowances, which exclude the charges of GST hence, the employers are not eligible to claim credit on the same (Nijland and Dijst 2015). The present situation involves fringe benefit taxability for Periwinkle Ltd, manufacturer and direct seller of bathtubs that provided certain allowances to Emma in the year 2016. The organization offered a car allowance to its employee Emma valued at $33,000 including GST charges. She used the car for travelling 10,000 kilometers and spent $550 as repair charges including GST when the car remained unused for 10 days. Moreover, the car was parked at the airport for unused 10 days and scheduled for annual repairs for another 5 days. FBTAA 1986 framework states that if the car allowance provided to the employee is used for personal purpose along with the official work then the amount of benefit shall be taxable in the employers books. However, if the car is used for the official work only then it would fall under the exemption category subjected to the type of sedan car or station wagon that has a capacity to carry maximum nine passengers and less than one ton carriage (Hodgson and Pearce 2015). Further, benefit on car parking is applied if it is parked at the employees premises or at a station or airport. Besides, in case the car is under repairs and maintenance then it will not be considered as car used for personal purpose. Accordingly, tax liability on fringe benefit on car allowance offered to Emma for the year ended 31 March 2016 is follows: Cost of the car $33,000.00 car used for 10,000 Kms Number of days car was not in use 10 days Proportionate cost of car as per the use 33,000*350/360 = $32,083.33 Higher gross- up rate 2.1463 Taxable value $68,860.45 Amount of FBT on the taxable value @49.0% $33,741.62 Table 3: Fringe Benefit Tax (Source: Created by author) Since the car value is inclusive of GST charges and employer is subjected to claim GST credit, higher gross- up rate is to be used to measure the taxable benefit of the car allowance. Additionally, the expenses on repairs and maintenance $550 shall not be considered for taxable value as it is not used for personal purpose in FBTAA 1986. On the contrary, car-parking value for 10 days at the airport shall be taxable as it was under Emmas possession. Cost of car for 10 days $ 33,000.00 - 32,083.33 = 916.67 Higher gross- up rate 2.1463 Taxable value = 1,967.44 Amount of FBT on the taxable value @49.0% 964.04 Table 4: Fringe Benefit Tax (Source: Created by author) The company provided loan benefit to Emma on 1 September 2015 amounted to $50,000 at an interest rate of 4.45%. It is considered as fringe benefit since the loan amount offered to Emma was less than the standard interest rate prevailing in the present taxation year FBTAA 1986. The current interest rate as on March 2016 is 5.45% p.a. whereas the company provided the loan to Emma at an interest rate of 4.45%. Therefore, Periwinkle is liable to pay fringe benefit tax on the amount of loan for the difference of interest rate (5.45% - 4.45%) = $5,000 which is taxable at the rate 49.0% i.e. $2,450. Besides, utilization of loan will not affect the liability of tax to the organization since the taxability of loan allowance does not depend on the nature of its use (Ryen, Temba and Matotay 2015). Another allowance Periwinkle offered to Emma was the product of bathtub valued at $1,300 while the production cost was $700 with the sale price to the general consumers was $2,600. As the product offered by the organization at a less price than the general price, the amount shall be taxable under FBTAA 1986. Therefore, the company is liable to pay tax on $1,300 ($2,600- $1,300) = $637 at the rate of 49%. (b) In case the loan allowance offered by Periwinkle to Emma for the acquisition of shares instead of providing to her husband then the regulations of section 136, FBTAA 1986 will be attracted. It mentions that the employer is liable to pay taxes on the allowances while the purpose and nature of the loan allowance is not relevant to determine its taxability. Therefore, the value of tax on loan amount will be the same as it was determined in the requirement (a) $637. Besides, Emma will be entitled to claim interest- deduction on the full value of loan as it was utilized by her to acquire the shares during the taxation year (Sun and Im 2015). Reference List Allen, J. and James, R., 2015. Using the Personal Residence for Retirement Income.Journal of Financial Service Professionals,69(4), pp.71-79. Bradley, B. and Gephardt, R., 2015. Fixing the Income Tax with the Fair Tax.Yale Law Policy Review,3(1), p.4. Campanale, C., Fugazza, C. and Gomes, F., 2015. Life-cycle portfolio choice with liquid and illiquid financial assets.Journal of Monetary Economics,71, pp.67-83. Chauton, M.S., Reitan, K.I., Norsker, N.H., Tveters, R. and Kleivdal, H.T., 2015. A techno-economic analysis of industrial production of marine microalgae as a source of EPA and DHA-rich raw material for aquafeed: Research challenges and possibilities.Aquaculture,436, pp.95-103. Cornish, A. and Lock, H., 2015. Transport, accommodation and meals: FBT tricks and traps.Tax Specialist,19(2), p.58. David, M.I.S., Robu, V., Petcu, M. and Ciora, C., 2015. Economic and financial performances within the scope of accounting and fiscal standards applicable to real estate transactions.Valuation of real estate investments, p.91. Hodgson, H. and Pearce, P., 2015. TravelSmart or travel tax breaks: is the fringe benefits tax a barrier to active commuting in Australia? 1.eJournal of Tax Research,13(3), p.819. Nijland, L. and Dijst, M., 2015. Commuting-related fringe benefits in the Netherlands: Interrelationships and company, employee and location characteristics.Transportation Research Part A: Policy and Practice,77, pp.358-371. Radzi, R.M. and Lewis, M.K., 2015. Religion and the Clash of Ideals and Realities in Business: The Case of Islamic Bonds (Sukuk).Thunderbird International Business Review,57(4), pp.295-310. Ryen, A., Temba, E. and Matotay, E., 2015. Company welfare and social work ethics: a space for social work?: A discussion based on cases from Norway and Tanzania.Journal of Comparative Social Work,5(1). Sun, S.L. and Im, J., 2015. Cutting Microfinance Interest Rates: An Opportunity Coà ¢Ã¢â€š ¬Ã‚ Creation Perspective.Entrepreneurship Theory and Practice,39(1), pp.101-128. Trel, A. and Ko, H., 2015. Housing production under less-regulated market conditions in Turkey.Journal of Housing and the Built Environment,30(1), pp.53-68. Wanna, J., 2015. 4. Australian and New Zealand responses to the fiscal tsunamiof the global financial crisis: preparation and precipitous action with the promise of consolidation.The Global Financial Crisis and its Budget Impacts in OECD Nations: Fiscal Responses and Future Challenges, p.92.